A Content Disrupted podcast with Ardath Albee, CEO of Marketing Interactions.
Buyers are fed-up with irrelevant, unhelpful B2B content. As business buyers have become more self-reliant, their needs and expectations have evolved and, sadly, we’re not doing enough to keep up. Delivering the content we ‘think’ our customers want has proven ineffective. According to Forrester, a whopping 85% of marketers say their content doesn’t deliver business value. What can we do to change that? Ardath Albee has the answers.
Ardath is the CEO of Marketing Interactions. A B2B marketing strategist and consultant, she helps clients create personas, persona-driven digital content marketing strategies, ABM/X programs, and Buyer-Driven Experiences (BDX) with compelling content platforms that contribute to downstream revenue. She teaches companies how to use marketing automation and content marketing approaches to transform the marketing and selling of complex solutions by keeping their buyers and customers at the core of everything they do. Ardath is the author of eMarketing Strategies for the Complex Sale, and Digital Relevance: Developing Marketing Content and Strategies that Drive Results.
[07:49] The Kiss of Beige: Breaking Free from Risk Aversion – One of the most striking findings from a recent survey is that only 1% of C-suite decision-makers believe that B2B marketing reflects an understanding of the human experience. Ardath attributes this massive disparity between brand messaging and buyer needs to the "kiss of beige" in B2B marketing – a tendency for B2B companies to play it safe, generalize their audiences, and avoid taking a stance. The result is generic, uninspiring marketing that fails to resonate with buyers. Ardath emphasizes the importance of putting a stake in the ground, challenging the status quo, and adopting a buyer-driven approach, focused on creating content to serve different buyer contexts vs. to tick items off the marketing checklist.
[14:27] The Power of Buyer-Driven Experiences – In today's digital age, buyers have more control over their purchasing journey than ever before. They have access to a wealth of information and can conduct their own research to make informed decisions. This shift towards a buyer-driven experience presents both challenges and opportunities for B2B marketers. Ardath stresses the importance of understanding the buyer's perspective and creating content that speaks directly to their needs and concerns across a continuous spectrum. She advocates for a more personalized and tailored approach, where marketers guide buyers through the entire buying process, understanding that content won’t be consumed linearly. By building a connected network of content aimed at helping buyers think differently and win buy-in, marketers can establish themselves as trusted advisors and stand out among B2B providers.
[20:39] The Role of Buyer Personas in Driving Relevance – To truly understand the buyer's perspective, Ardath emphasizes the importance of building accurate and detailed buyer personas. These personas go beyond basic demographics and delve into the motivations, challenges, and goals of the target audience. Brands need to find commonalities among their buyers and focus on the messages that will resonate with a broad swath of people in that category, not focus on the individual details that can de-rail the narrative. Ardath recommends revisiting buyer personas as often as quarterly, given today's rapidly changing landscape. Factors such as economic conditions, industry trends, and technological advancements can all impact the buyer's journey. By staying in touch with customers and keeping a finger on the pulse of their needs, marketers can ensure that their personas remain relevant and effective.
[34:25] The Rise of AI and Its Implications for Marketing - AI is revolutionizing the marketing landscape, offering new possibilities and challenges. While AI-powered tools like ChatGPT can be useful for brainstorming and content editing, Ardath cautions against relying solely on AI-generated content. She highlights the importance of maintaining quality and ensuring that content aligns with the brand's voice and style. Ardath also raises concerns about the ethical implications of AI and the need for careful consideration when using AI in marketing. She emphasizes the importance of validating AI-generated content and avoiding the dissemination of inaccurate or misleading information. As AI continues to evolve, marketers must navigate the complexities and harness its potential to enhance the buyer experience.
Follow and subscribe to Content Disrupted on Apple Podcasts, Spotify, or Google Podcasts. Every other week, we host candid conversations with pioneering CMOs, and researchers on the topics most relevant to enterprise marketers, from the psychology behind today's digital buying behaviors and how to craft more relevant creative to maximizing internal trust in the marketing team.
Featured image by svetazi at Adobe Stock.